My greatest mistake

Monday, 20 December 2010

It is too easy to feel like an insignificant minion – everyone calls you ‘eh’, ‘houseman’, ‘stethoscope’, ‘Volkman’s retractor’, ‘artery forceps’… Over time a houseman cannot help but feel depersonalised by the daily routines and processes that rob us of our identity and significance.
How did we get reduced to this state? After all, one too many medical students sprang from illustrious roots – top scorers in the national exams, national bowlers, marathon runners. Prolific teens who shook hands with the President at the age of 15, Physics Olympiad Winners, theatre understudies, cause activists. Progeny of a family that sprouted pioneers of various medical fields in the country.
Then we enter medical school – cue hoards of relatives and family friends taking pride in and sharing your limelight (“my mother’s neighbour’s nephew whom I used to play with when I was 3 years old”) – calling you pride of the nation, big bucks wager, smart ass, and the whole works.
After 5 years of labour, the elusive “Dr” prefix finally arrives in our dainty palms, accompanied by hearty handshakes from the Dean of Medicine, topped off with a dinner and dance celebrating your graduating batch in a posh hotel.

And that’s when everything falls apart.

Whoever thought that being a doctor was all about glam ( just like in ER, Grey’s Anatomy or God forbid, House MD), truly deserves to have an awakening smack on the head so hard and vault-shattering, a subdural haemorrhage may be precipitated. For I did not find it glamorous at all when one night, during my night call, a 90-year old delirious old lady, God bless her soul, spewed watery diarrhoea all over herself (could even see the remnants of bean spouts in her expelled matter) and my pants in the Emergency Department. I did not find it amusing when one night, I was setting an IV cannula on my patient, and when he said he felt a wave of fart coming, he really meant gas admixed with an estimated half litre of blood fresh from the rectum.  I also found it quite solemn when one has to do CPR on a patient (aah, ain’t CPR cool when it’s confined to TV) who has blood literally spewing out of the abdomen where the fresh midline laparotomy scar was.

And on a daily basis, you tie all loose strings between the patient and defined endpoint – if the defined endpoint is surgery, then the loose ends to fix would be to refer Cardivascular Medicine for pre-operative assessment, fluid restrict the patient so his hyponatremia may resolve. Refer to MSW for financial issues. Occasionally you may even be tasked to find accommodation for a night or two for patients from overseas countries. The other occasion may require you to deliver your bosses’ items from Point A to Point B, say a surgical instrument, or a stack of case files.

Sometimes nurses may scream at you for not coming to attend to a patient who hasn’t peed for 4 hours, when you are in the midst of resuscitating a patient whose blood pressure was 60/38 (yes, mmHg). Sometimes nurses and relatives may call you for answers – answers for questions which you don’t even know, yet you are expected to deliver a satisfactory explanation. Sometimes you may be even tasked to apologise for mistakes you did not do.
a mess of phones... served with fries
And now you are tired, more tired than your body ever knew. You have blood on your Crocs, and a little bit of crusted vomit stain your scrub pants. It’s 3.10am and your phone never stopped ringing since 5pm, despite a dying battery. Answers, answers, answers. Action, action, action. You are thoroughly exhausted. 22 hours of non-stop work, and counting. Last meal was a hurried dinner at 5pm, thereafter intermittent Milo from the office vending machine. Parched throat from all the history taking, talking to relatives, giving orders to nurses, persuading radiologists to give you a scan, dry air of the night contributed by the merciless aircon, etc.

Does anybody ask you whether you have eaten?

Does anyone care if the scolding you got for not seeing an ARU patient because you were resuscitating another, was justified or otherwise?

Even if it was not justified, does said perpetrator apologise for actions?

Does anyone ask if you are tired, or need a break?

all housemen secretly wish for their phones to die

No. Because you are a doctor, and therefore you are Superman. So Superman, you can perform a toilet and suture even in your 37th hour of work without flinching.

Nobody calls me by name, il mio nome è nessuno

Most deject, my spirits worn,
My hair unkempt, my shoes are torn.
The passers by, they all plague me,
For all I smell, is poo and pee.

In 36th the hour passed,
I worry how long I would last?
The faded blue of slavered gowns
Now cloudy grey with furrowed frowns.

How much aghast, my weary mind!
My closing eyes, so much unkind.
Oh how long before the exit rounds?
My feet, they throb; my heart, it pounds.

Yet, as if nature intended for me to be redirected, little things along the way delivered long thoughts in my mind. One day, a simple question of “你好吗” from a consultant drew a weary “such misery!” from myself. Yet his quip sent me thinking for days – he said “But why are you miserable? Medicine is good. Helping others is good.” Such nonchalant words, such spinal words. Said as if such thoughts were second nature to the speaker. I came to the realisation that I have been so blessed to be put in a position where I am able make a difference, to precipitate change, the ability to avert outcomes which may otherwise be disastrous.

Such dreary I deemed my work to be, that I almost forgot the joys of basking in the eventual return of my patients' health, the long handshakes, the appreciative hug from the 51-year old auntie with blonde hair who was admitted for gallstone pancreatitis.

Such insignificance I put to myself that I forgot had I not ordered the scans for that bleeding patient that night, nobody would have figured that his gastric ulcer exploded into bloodbags into the peritoneum, warranting an emergency operation to salvage his life. I also forgot that if there was no houseman to tie up all the loose ends together, there would be no sail, and without a sail, the ship would not steer. With no houseman to piece the little puzzles, there would not be any big picture – and you know how often they emphasise the importance of The Big Picture in medical school.

我还记得

It was difficult to forget seeing a consultant in scrubs, after finishing his last op at 8pm, rushing 4 blocks down to the ward just to explain the nature of a procedure to the daughter of a patient who was due for an ERCP the following day. People don’t get paid extra when they make their way down very much post office hours to speak to families for 5 minutes. People don’t do it for a thank you, for an angpow, for a heartfelt appreciation banner in The Straits Times. People do it because it is the right thing to do, because it is a responsibility in one’s capacity as a professional.

Thus people like these remind us that we are, indeed, important, in our own ways, in our own niche. Yet that realisation of importance must always be entwined with the humility and the recognition that own is indeed blessed, for the ability to serve others is an indication of one’s own good fortune.

heartwarming tq card from patient's nephew
My greatest mistake was to reckon that I was not important; but now, reflecting on my journey, I know better. Not only am I undeniably important, all my work – provided done in good faith - not futile, always worthwhile. And that always makes all the difference.

Lady from Medan: It all started with a pulmonary embolism

Tuesday, 7 December 2010

It all started with a pulmonary embolism.

It was then I realised I was but only a doctor.

 Today, this small lady from Medan who was accompanied by her nephew, sat on the sofa adjacent to each other. I sat on the coffee table. She was dabbing her eyes minutes before this conversation started.

"Loh kun, tolong lah, qiu qiu ni..."


She held my forearm and had this hollow, lost look, her moist eyes pleading; my heart really sank because I knew I could not deliver; as there was only so much a junior doctor like myself could do.


She was newly diagnosed with squamous cell carcinoma of the tongue, admitted for further intervention; however the discovery of a history of pulmonary embolism and right heart failure rendered her unfit for surgical intervention. Therefore she was discharged ASAP, as Boss fully knows that an additional day of admission would incur another day of expenses for this patient who left home with all she had with the hope of a cure, however corny that may sound.

Further assessment of her fitness for surgery would include a 2D-echocardiogram; however the earliest appointment date was Jan 2011. (On hindsight, the gruesome picture painted by my Registrar was starkly horrid, but probably true- "2DE in Jan 2011? By the time we get to operate on her, it will not be an operation already, it will be a post-mortem! It's cancer we are talking about you know?")

In view of the very warranted need for an urgent appointment, I spent the next 2 hours calling the cardiologists, then proceeded to call the Echo lab officers - and almost got into an argument with them. Trying hard to suppress my exasperation, stern but not yet shouting, I had to convey to them I needed most desperately an estimated appointment time for my patient - can I get it within days? Months? Weeks? It would make so much difference to the patient because if she cannot afford to wait, say 2 weeks for an appointment, at least she can return to Medan to avoid incurring cost while lodging in Singapore. However I was replied with a curt and cold "I don't know, just fax over. I cannot tell when", a line that was already repeated to me for the umpteeth time.


I was angry, tired and felt most dejected...

It was that time I felt most trapped by the system which was supposed to help me. I felt that the system was but a structure, and we are humans who are capable of analysis, discernment and most of all, the ability to feel - yet I was appalled that the system takes precedence of its more superior and complex creator, the human being.

I was angry for many hours, till a few moments ago, then I realised I could blame no one; in the complexities of our systems and the myriad of protocols we create, we effectively remove the humane bit out of the system, and create micro-roles for these people who work for it.

The cardiologist's role is but to assess the 2DE and later, the patient;

The lab officer's role is but to schedule the 2DE appointments she receives through the fax.

The ward clerk's role is to fax the fax over to the lab,

The surgeon's role is to dissect the diseased organ.

And of course, the house officer coordinates all of the above, so the last one can be done.



It was hard to take out that image from my mind; that lady from Medan, sitting on the sofa with her worn-out luggage bags. It was 4pm, and reruns were showing on TV in the discharge lounge. The happy songs on TV ironically reflect not her thoughts; as her original plan to come in for surgery, then leave for Medan as soon as the deed is done. Now she has paid SGD6000+ deposit, with no guarantee of surgery of yet, and no 2DE appointment in sight as we speak. No relatives in Singapore, spoke little Mandarin, She pulls the sleeves of her faded denim jacket down, at ill ease from the cold.  How, doctor, how are things, she asked in Hokkien. I said do not cry, we will help you. We are doing our best. My heart and morale took a dip when I finished saying that line.